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What is WSend
WSend is an AI agent that sells for your business in chat. A customer messages; it answers in their language, finds the product, confirms the order and books the courier — end to end, without you touching the phone.
A sale, end to end
This is the whole product in one conversation. The customer writes in — on WhatsApp, Instagram DM or Messenger — and the agent does everything a good salesperson would:
Behind that short exchange the agent searched your live catalog, checked stock in that size, quoted the real price, validated the delivery address, applied your payment rules and created a real order in your store — leaving the courier one click away in your panel. Every step is covered in these docs.
What the agent can do
- Answer in your customer's language — it mirrors whatever language the customer writes in, 24/7, replying in seconds.
- Find products — by text ("black kurta under 5000") or from a screenshot the customer sends. Results go out as product cards with a photo, the live price and a buy button.
- Understand voice notes — a customer can speak instead of type.
- Take the order — collects size, address and phone, checks the address, and creates a real order in Shopify (or in WSend if you don't use Shopify).
- Apply your payment rules — cash on delivery by default; risky orders can be asked for an advance, and the payment slip is read and queued for your approval.
- Book the courier — with an integrated courier, one click in the panel books the parcel; otherwise you add the tracking number and the customer is told.
- Step aside for you — the moment you type in a chat, the agent stops. Hand it back whenever you like.
What you see
You run everything from the panel at panel.dihyahraj.com — orders, chats, payments, analytics, and every setting the agent obeys.
The three channels
| Channel | What works |
|---|---|
| Everything — answering, ordering, payment slips, courier updates. Live for every business. | |
| Instagram DM | The same agent and catalog. Customers browse freely; to order, the agent collects their phone number and completes the order right in the DM. |
| Messenger | Same as Instagram — one connect window covers both when your Page and Instagram account are linked. |
Identity is phone-keyed: a customer who chats on Instagram and later on WhatsApp is one customer record with one history, because the phone number ties them together.