Day to day
Analytics
What your agent sold and handled, day by day — and the same meter your bill is based on, so there is never a surprise.
What you see
- Revenue by WSend — the value of orders your agent confirmed in the last 30 days, with the order count and average order. Confirmed orders only — drafts and expired orders never inflate it.
- Four daily numbers — Chats, Replies, Orders, Passed to you (chats handed to a human), each with its 30-day sparkline.
- Replies used per day — the chart of your billable usage.
- Daily breakdown — a day-by-day table: chats, customer messages, replies used, orders, handoffs.
What counts as a reply
One pool of replies covers WhatsApp, Instagram DM and Messenger together. The counting is simple and in your favour:
| Event | Cost |
|---|---|
| A message your agent sends and delivers | 1 reply |
| A products message of 3 cards | 3 replies (it is three messages) |
| The agent reads inside a photo to answer (a screenshot, a payment slip) | 3 replies — the reading, not the receiving |
| Anything the customer sends you — text, photos, voice notes | 0 — receiving is always free |
| A reply WhatsApp refused / closed window | 0 — you pay for delivered replies only |
The meter on Overview and Analytics — "Replies used · {month} so far" — is the exact figure billing uses, against your plan's monthly allowance. It resets with your billing month.