Workspace
FAQ
The questions every new owner asks, answered in one line each — with the page to read when you want the whole story.
Selling
Can I still reply myself?
Always. Type in any chat — from the Inbox or your WhatsApp Business app — and the agent stops for that conversation until you hand it back (or 6 quiet hours pass). See Inbox & customers.
What languages does it speak?
It mirrors the customer — write in Roman Urdu, get Roman Urdu back; English gets English. You set the default under Business settings.
Can it lie about prices or invent discounts?
No. Prices come from your store's live data, and an always-on safety layer strips any figure it can't verify from the reply before it sends. See Your agent.
What happens when it isn't sure?
It hands the chat to you — a "Needs a human" chat in the Inbox and a ping on your staff WhatsApp (the forward-to number you set under Business → Your shop details) — rather than guessing.
Does it work at night?
24/7. You can give it an "after business hours" line to set expectations for things only a human can do.
Channels
Do I need a new WhatsApp number?
You need a number the business owns that isn't actively used in the normal WhatsApp app. Many shops use their existing business number — the connect flow moves it onto the official API and can release it back any time. See Connect WhatsApp.
Can customers order on Instagram?
Yes — they browse freely, and to place the order the agent collects their phone number, then completes everything in the DM. The phone ties their Instagram and WhatsApp history into one customer. See Instagram & Messenger.
Do I need Shopify?
No. Paste products from a spreadsheet or upload a catalogue PDF — Selling without Shopify. With Shopify you additionally get live stock, photo search and real store orders.
Money
What exactly am I billed for?
Replies your agent delivers. Everything the customer sends is free to receive; a reply the agent sends is 1; when it reads inside a photo to answer, that reading counts as 3. One pool covers all channels. See Analytics.
What if I use up my plan mid-month?
By default the agent stops at your allowance (after a free ~10% grace band) — nothing extra is ever billed without you opting in. Turn on overage and extras are $5 per 1,000 replies. See Plans & billing.
How does the free trial end?
Quietly. On day 14 the agent pauses until you subscribe — no card was taken, so nothing can be charged.
Does Meta charge me separately for WhatsApp?
Replying to customers inside the 24-hour window is free on Meta's side. Automations that message customers first (templates) are billed by Meta to your WhatsApp Business Account — separate from your WSend plan. See Connect WhatsApp.
Who processes payments?
Paddle, our merchant of record. Cards never touch our servers; invoices arrive by email.
Account
Can I run two shops?
Yes — each business on your account has its own customers, settings, team, plan and bill. The trial covers the first one only.
Who can read my chats?
Only your business — your agent and the team you invite. Chats are encrypted at rest, so our staff and other businesses cannot read them. See Security & privacy.
How do I leave?
Turn off auto-renew any time (you keep what you paid for), delete one business, or delete the whole account — subscriptions cancelled, WhatsApp numbers released, data gone per the deletion policy.